Frequently Asked Questions
Find quick answers to common questions about Altec Lansing products, shipping, and support.
How do I pair my Altec Lansing speaker via Bluetooth?
To pair your device, turn on your speaker and enter pairing mode by holding the Bluetooth button until the LED light flashes. Locate 'Altec Lansing' in your device’s Bluetooth settings and select it to connect.
Are Altec Lansing 'Everything Proof' speakers truly waterproof?
Yes, our 'Everything Proof' line features an IP67 rating, meaning they are waterproof, dustproof, and shockproof. They can be submerged in water up to 1 meter for 30 minutes and even float.
What is your shipping policy for domestic orders?
We offer standard shipping on all orders within the continental US. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
What is the warranty period for Altec Lansing electronics?
Most of our products come with a 1-year limited hardware warranty from the date of purchase, covering defects in materials and workmanship under normal use.
How can I return a product if I am not satisfied?
We offer a 30-day return policy for items purchased directly from our website. Products must be in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.